Returns & Exchanges

At PayMore Cary, we stand behind our electronics with a straightforward return policy designed to ensure you are satisfied with your tech purchase or trade-in experience. If your device is defective or doesn't meet your expectations, we offer a 14-day window for returns or exchanges at our Cary location.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is within the 14-day return window and remains in the same physical condition as when it was purchased from our store.

• 2.
  Gather Documentation

  Locate your original printed or digital receipt and bring a valid government-issued photo ID to verify the transaction.

• 3.
  Visit PayMore Cary

  Bring the device, along with all included accessories and packaging, to our Cary storefront for a hands-on inspection by our technicians.

• 4.
  Receive Refund or Credit

  Once the device is verified, we will process your refund to the original payment method or provide store credit for your next upgrade.